Santa’s Lapland Travel Information

Book with confidence

We know the world feels like an uncertain place right now, but that shouldn’t stop you from joining the Great Search for Santa. Whether you’re dreaming about energetic huskies, hunting for the glow of the Northern Lights or finally meeting the big man himself, we’re here to make sure your holiday runs as smoothly as a sleigh on fresh snow. 

With over 20 years of experience whisking families deep into the Arctic Circle, Santa’s Lapland is a holiday company you can trust. Our great service and Snow Guarantee mean you’re in safe hands, while flexible payment options and ABTA and ATOL protection let you book with total confidence. 

And if you need us along the way, don’t worry. We’ll be there. Before, during and after your holiday. Whether that be in person or just a quick phone call, we’re always happy to help. 

We believe a holiday this special should be filled with nothing but pure, festive joy. We take care of all the fiddly details in the background so you can focus on what really matters: experiencing a Christmas like no other and making memories that’ll last a lifetime.

Why book with us?

ABTA & ATOL Protection

When you book a flight-inclusive package, you’re covered by ATOL protection. This means your money is 100% safe. From your flights, hotel and any extras, we’ve got you covered – so if the unexpected happens, you can rest easy knowing you’re fully protected.  

Snow guarantee

We're always watching the skies to ensure your trip is magical. If the snow isn’t quite right, we’ll reach out 7 days before you fly, with a final update 72 hours before departure. You can then switch your dates or cancel for a full refund. T&Cs apply.

Award-winning service

We’re with you every step of the way. From booking your trip to your return flight home. With 24/7 support on holiday and local representatives, we handle the details so you can focus on the fun.  

Flexible payment options

Booking your trip-of-a-lifetime is easy with our flexible payments. Secure your holiday with a £150pp deposit or spread the cost and pay nothing up front with our monthly direct debit option. T&Cs apply.

A holiday company you can trust 

We’re part of a wider, well-established travel group, so you can book in confidence knowing you’re in safe, experienced hands.    

Don’t just take our word for it

We're proud to be a Feefo Platinum Award winner, rated ‘Excellent’ on Trustpilot and trusted by thousands of happy families.

Important Travel Information 

When you’re going on holiday, being fully informed about documentation and health requirements and making sure every detail of your trip is well organised, can help your journey run smoothly and make the experience far more enjoyable.

• The European Health Insurance Card offers some free medical treatment
• The Foreign & Commonwealth Office Travel Advice unit offers advice on destinations.
• The ABTA Information Department offers advice on travel-related subjects.
• Passports & Visas: The United Kingdom Passport Office offers advice on requirements.
• Snow Guarantee - Seeing Lapland in the snow is all part of the experience, so if we decide that there’s not enough snow, you can change your travel dates, within the same season, or get a full refund. Please see terms and conditions.
• Purchasing travel insurance -  We strongly advise securing travel insurance for your Lapland trip. For a quote, our insurance partner, Campbell Irvine, can assist. To get in touch, please click here. Please note, Santa's Lapland is an Unregulated Introducer of Campbell Irvine Ltd who are authorised and regulated by the Financial Conduct Authority. 

Please note, external site links will open in a new window.

Travel insurance

We strongly advise securing travel insurance for your Lapland trip. For a quote, our insurance partner, Campbell Irvine, can assist. To get in touch, please click here. 

Please note, Santa's Lapland is an Unregulated Introducer of Campbell Irvine Ltd who are authorised and regulated by the Financial Conduct Authority. 

Medical treatment  

For the time being, reciprocal agreements remain in place in some EU countries enabling citizens of member countries to receive some free medical treatment via the European Health Insurance Card (EHIC) or the UK Global Health Insurance Card (GHIC).

If you have an EHIC, this will remain valid until the date of expiry on the card. UK residents are now able to apply for the GHIC, which is free to apply for and provides you with access to emergency and medically necessary healthcare in the EU during your holiday, though this may vary from country to country. They do not provide cover in the event that you require medical repatriation to the UK. 

We highly recommend taking out further medical cover as part of your travel insurance and not relying exclusively on these arrangements since they may not be very comprehensive and they do not cover any insurance matters outside of health. It may be that it is a condition of your travel insurance that you have an EHIC/GHIC card covering you for initial treatment. 

Foreign & Commonwealth Development Office (FCDO) travel advice 

Information about your holiday destination, including entry requirements and health matters. You are advised to check the FCDO website for the latest advice. You might also like to read through their range of special-interest pages for different types of travellers who may need different types of advice. 

ABTA FAQs 

ABTA can provide advice on travel related subjects and can verify ABTA membership details. ABTA is the UK's Premier Trade Association for Tour Operators and Travel Agents. ABTA's main aims are to maintain high standards of trading practice for the benefit of its Members, the travel industry at large, and the consumers that they serve. 

ABTA advice

We are a member of ABTA, membership number V4871. See the Frequently Asked Questions section of our website with regards to contacting ABTA.

As we have received a number of queries from guests about the potential impact of Brexit, we have put together this brief Q&A to answer the most common questions. ABTA also have their own page with advice for travellers.

For the winter season, ABTA have released a guide, as how stay safe and healthy in the snow.

• How to have a safe and healthy holiday in the snow

You can view this by clicking on the above link, which will open the PDF in a new window within your browser.

To view a PDF document you need to have a suitable reader program installed on your computer this usually means installing Adobe Reader. You may already have it installed on your computer. If not, the software is free and downloadable from Adobe's website.

Passports and visas (The United Kingdom Passport Service)

It is your responsibility to be in possession of a valid passport and any visa that may be necessary. For further information, please see section 1.12 of our Booking Conditions. 

If you hold a Commonwealth or non-British passport, please check visa regulations with the embassy or consulate of the country you will be visiting. You should allow ample time when making visa applications and check for any changes in visa/passport requirements that a country may make at any time. 

EU Entry/Exit System (EES)

This is an automated IT system for registering non-EU nationals travelling for a short stay (up to 90 days within any 180 day period) each time they cross the external borders of European countries, in place from April 2026. This replaces passport stamping and will automate border control procedures. For more information on EES, please visit: General information - European Union (europa.eu).

What to expect at the border:

• You may need to have your fingerprints and a photo taken.
• You may be asked to answer Schengen Border Code questions.
• Upon departure from the Schengen area, you may need to provide either a fingerprint or photo again.

 Important for families:

• Children aged 11 and under will provide a photo only.
• Adults and children aged 12 and over will provide both a photo and fingerprints.

Please be aware that processing times at the border may be longer than usual, particularly during busy Lapland travel periods. Although the rollout will be phased over six months, we advise all guests to allow extra time when crossing borders, as we cannot predict how each port will implement the new system.

For more information, please visit the Government website: https://www.gov.uk/guidance/eu-entryexit-system

European Travel Information and Authorisation System (ETIAS)

From late autumn 2026 onwards it is anticipated that the European Travel Information and Authorisation System (ETIAS) will be effective, which will require visa-exempt EU nationals, including UK citizens, to hold an electronic authorisation to travel to or within the Schengen Zone (currently 27 EU member states, plus Bulgaria, Romania and Cyprus). An ETIAS travel authorisation is a visa waiver which will be required regardless of the length of your visit. Once granted, it will be valid for 3 years or until your passport expires. It can only be applied for online and a fee will be payable unless an exemption applies. If you are unable to travel on your holiday because you have not obtained an ETIAS travel authorisation, our normal cancellation charges will apply. For more information on ETIAS, please visit: What is ETIAS - European Union (europa.eu).

Health

Please refer to the Department of Health for up-to-date advice on immunisations required and advised for travel abroad. You can also obtain travel vaccination advice from the NHS. It is your responsibility to ensure that you have the appropriate immunisations required for travel and that you have appropriate travel insurance in place for your personal health requirements. Contagious illness such as chicken pox and measles can be present when travelling, so it's important that you make your insurers aware if you are immuno-compromised.

Travel aware

 The Foreign & Commonwealth Office’s 'Know Before You Go' (KBYG) is an ongoing campaign to ensure travellers get adequate travel insurance, have the necessary passport and visa documentation, leave emergency contact information with someone and tell them where you are going, have enough money and have access to emergency funds, visit GPs before travelling as appropriate, familiarise themselves with the destination’s local laws and customs and check the FCDO’s country travel advice. For details, see the FCDO website. 

Please note - requirements can change and it is your responsibility to check with the relevant body and ensure you have the necessary and correct documentation and advice. 

No deposit 

Book your holiday with no deposit when you choose to pay monthly with our new direct debit option. T&C's apply.  

Alternatively, you can secure your holiday for just £150pp deposit and your final balance will be due 10 weeks before departure. For some dates we might need to increase the deposit a little to secure your choice of flights. 

See our payments page for more information. 

Snow guarantee

The weather is an important factor on our Santa’s Lapland holidays; we’re always keeping an eye on the forecast and speaking with our local suppliers.

If we have any cause for concern about the weather conditions, we will endeavour to contact you 7 days before your departure to let you know.

If we and our suppliers believe that there’s not enough snow to run the activities included in your Santa’s Lapland package, we will contact you again 72 hours before travel with an update and advice on the options available to you, which may include cancellation.

In the event that we decide that there is insufficient snow you will have the following choices:

• You can amend your travel dates to any of our other Santa’s Lapland dates that are available in the same season and at no cost, provided that the elements of the holiday (accommodation, room type, duration and party composition) remain the same. If you change any of the holiday elements, you’ll need to pay the difference in price if it is more expensive, or if the new arrangements are cheaper, you will receive a refund of the difference.
• If you decide not to travel at all, you can cancel with a full refund of all monies paid to Santa’s Lapland for the trip.

General FAQs

For help and support with any of your pre or post travel questions for Santa's Lapland.

View FAQs

Terms and conditions 

Browse our list of terms and conditions and policies for all you need to know about booking your holiday with Santa’s Lapland.

View terms and conditions