An adventure like no other
Whether you're looking for advice on where and when to go, want to make a booking or have questions about your holiday. we're always here to help via the form here, live chat or on the phone.
If you'd like to be the first to know when Christmas 2027 goes live, you can pre-register your interest here.
Customer services operating hours:
Mon - Fri: 9am - 7pm
Sat: 9am - 5:30pm
Sun: 10am - 4pm
24/12: 9:00 - 14:00
25/12: Closed
26/12: 10:00 - 16:00
31/12: 9:00 - 14:00
01/01: 10:00 - 16:00
Got a question? Get in touch via the form below
Please refer to our privacy policy for full details of how we use your personal data. Please do not use email to send any communication that contains confidential information (credit card or other sensitive information).
Post-holiday enquiries & complaints
Post-holiday issues
If you have returned from your holiday and would like to get in touch with our Guest Relations team or make a complaint, please do so by writing to us by email or via post. If you prefer, you can also complete our customer contact form and we will endeavour to reply to your enquiry as soon as possible.
In order for us to deal with your queries, please provide as much information as possible, including your booking reference and holiday dates.
By email: guest.relations@santaslapland.com
By phone: 01252 282445